1. Delivery Service & Tariff Guidelines
Every bottle of Magic Hair Oil is carefully inspected, packed, and sealed inside protective cartons at our centralized logistics facility in Ghous Garden Phase 3, Lahore.
| Fulfillment Channel | Transit Window | Destination Coverage | Customer Delivery Fee | Policy Condition |
|---|---|---|---|---|
| Storefront Orders LCS Express / Bykea |
1 to 3 Business Days | All Cities & Districts Nationwide (Lahore, Karachi, Islamabad, etc.) | FREE (Rs. 0.00) | 100% Free on Online Storefront Orders |
| Self Pickup at Studio Hub Direct Handover |
Ready within 2 Hours | Magic Hair Oil Studio • Ghous Garden Phase 3, Lahore | Rs. 0.00 (FREE) | Always Free Collection |
| Direct / Negotiated Outside Orders WhatsApp / Phone Deals |
1 to 3 Business Days | Nationwide Courier Coverage | As Agreed (e.g. Rs. 300 DC) | Itemized transparently on order invoices |
2. Parcel Gross Weight & Protection Standards
To guarantee zero glass breakage and total leak-proof transit across domestic courier handling, our consignments are calibrated with verified gross package weights:
- Single 200ml Bottle: Exactly 250g (0.25 kg) gross weight including amber luxury glass, precision pipette dropper, tamper-evident security collar, bubble casing, and mailer box.
- 2-Bottle Consignments: Exactly 470g (0.47 kg) gross weight, fitting securely within courier sub-0.5kg air-express weight thresholds.
- Multi-Bottle Case Shipments: Larger orders are reinforced with high-density corrugated outer strapping and dispatched under priority tracking waybills.
3. Return to Origin (RTO) Policy
When a courier delivery cannot be completed due to customer unavailability, incorrect delivery coordinates, or refusal:
- Courier Attempt Protocol: Leopards Courier Service riders make up to two delivery attempts and call the recipient mobile number prior to flagging a package for return.
- Return to Origin (RTO): Unclaimed parcels are routed back to our Lahore Hub. Our customer desk lead Kainat Babar will reach out on WhatsApp to verify address coordinates or arrange a fresh dispatch.
- Dead-Freight Costs: Courier return charges incurred on refused orders are tracked in our financial ledger under freight outlays. Frivolous refusals without damage cause unnecessary courier penalties and will disqualify accounts from future Cash on Delivery eligibility.
4. Daily Processing Cut-Off Schedules
- Same-Day Dispatch Cut-Off: Orders confirmed before 3:00 PM Pakistan Standard Time (PKT) Monday through Saturday dispatch the same business day via LCS.
- Sunday & Holiday Orders: Orders placed on Sunday or national holidays are packaged and handed over to Leopards Courier Service on Monday morning.
- Delivery Calling Protocol: The LCS delivery rider will call on your registered contact number prior to arrival. For Cash on Delivery, please have the exact cash amount ready at your delivery address.
