1. Strict Sanitary Hygiene Standard: No Return on Opened or Used Bottles
Magic Hair Oil is a fresh, pure botanical personal care formulation applied directly to human skin and scalp follicles. In strict compliance with subcontinental cosmetic hygiene and public health regulations, we cannot accept returns or issue cash refunds for any bottle that has been unsealed, opened, sampled, or used under any circumstances.
Once the tamper-evident security collar or bottle seal has been breached, the product cannot be safely restocked or redistributed to another customer. This uncompromising rule guarantees that every single bottle dispatched from our facility at Ghous Garden Phase 3, Lahore is 100% fresh, sterile, and untampered.
2. Strict Prohibition on Change of Mind Claims
We strictly do not accept returns, cancellations upon arrival, or refunds for subjective reasons:
- Change of Mind: Deciding you no longer wish to keep the product after it has been dispatched from our hub or presented by the courier rider.
- Botanical Aroma or Texture Preference: Magic Hair Oil is 100% cold-pressed and pure. It retains the natural, authentic earthy aroma of roasted kalonji, pure mountain rosemary, fresh amla, and whole clove. We never use synthetic perfumes or deodorizers to mask the raw herbs. Dislike of authentic herbal scent does not qualify for return or refund.
- Overnight Expectation: Natural botanical hair revitalization requires consistent scalp nourishment over 3 to 5 weeks. Expectations of miraculous overnight transformation are not valid grounds for return.
3. Permitted Cases for Immediate 100% Free Replacement
We take complete legal and financial responsibility for your consignment until it is safely in your hands. You are entitled to an immediate, 100% free replacement bottle in the following verified circumstances:
A. Courier Transit Breakage or Leakage
If rough handling during courier transport causes glass breakage, cracked dropper caps, or visible oil leakage inside the shipping carton.
B. Incorrect Formulation Dispatched
If the package delivered to your address does not match your confirmed order invoice.
C. Tampered Courier Outer Seal
If the exterior protective security carton or courier flyer was visibly cut, torn, or opened prior to delivery by the rider.
D. Manufacturing Applicator Defect
If the luxury dropper pipette or dispensing cap is mechanically defective and fails to dispense oil from an otherwise sealed, intact bottle.
4. Broken Glass Zero-Return Safety Policy
Never ship broken glass or leaking bottles back to our facility. Your physical safety and that of courier personnel is our top priority.
- The damaged bottle showing the crack or leakage point.
- The white Leopards Courier shipping label showing the tracking consignment number and order reference.
5. Dedicated Return & Dispute Contacts
For prompt claim settlement or logistics assistance, contact our dedicated care desk:
Orders, Breakage Claims & LCS Shipping Desk
Lead: Kainat Babar
WhatsApp: 0328 4845753
Email: billing@magichairoil.com
General Inquiries: hello@magichairoil.com
