1. The 30-Day Formulation Guarantee
We stand 100% behind the natural efficacy and hair-strengthening performance of Magic Hair Oil. If you do not experience a noticeable reduction in hair fall within 30 days of consistent use, we will refund your purchase.
Because our formulation contains 100% natural, unrefined seed oils without chemical absorption agents, hair roots and scalp microcirculation benefit from consistent treatment. We recommend applying the oil 3 times weekly for at least 14 consecutive days to allow active botanical lipids (kalonji, amla, castor, and rosemary) to nourish the follicle base. If the oil does not meet your expectations, our care team will process your refund.
2. Return Eligibility & Product Condition
- Remaining Formulation Volume: The bottle must retain at least 50% of its original oil volume in the original packaging.
- Proof of Purchase: Returns must reference an order confirmation number (e.g.,
MHO-PK-XXXX) issued via magichairoil.com or our official WhatsApp desk. - Multi-Bottle Packs: For Duo Course or Family Packs, unused secondary bottles must remain sealed in original condition.
- Wholesale Sourcing Orders: Commercial B2B wholesale consignments (10+ bottles) are eligible for return or exchange only in cases of documented transit damage or verified batch inspection variance.
3. Step-by-Step Return Authorization Workflow
- Submit Return Request: Message our customer care team on WhatsApp at +92 300 1234567 or email support@magichairoil.com with your order number and reason for return.
- RMA Authorization: Our team will review your order details and provide an official Return Merchandise Authorization (RMA) number and our Lahore Hub return shipping address.
- Safe Repackaging: Secure the bottle inside a protective carton with bubble wrap to prevent breakage during courier return transit.
- Hub Inspection & Refund: Upon physical arrival at our Lahore Logistics Hub, our inspection desk verifies the parcel within 2 business days. Refunds are transferred directly to your bank account, EasyPaisa, JazzCash, or SadaPay wallet within 3 business days.
4. Damaged Parcel Guarantee (Zero-Return Policy)
Every bottle is packed in protective shock-absorbent material. However, if your package arrives with broken glass or visible leakage caused by rough courier handling: